E18: Leadership, management, and governance

Staff understand the value of effective leadership at all levels, and motivate and inspire other team members whilst navigating legal and ethical decision-making.

Key: e = element | k = knowledge | s = skill

Knowledge and understanding of…

the principles of planning, goal setting, and reviewing progress and how they contribute to the development of higher levels of autonomy
the differences between leadership and management
the approaches to effective management, change management, and models of leadership
networking and negotiation styles and skills, including co-operation, flexibility, and understanding, and their role in influencing others
the approaches to organisational and resource management
methods of measuring and assessing staff performance, and supporting continued professional development
the local, regional, and national policy regarding workforce review and development
factors contributing to workplace stress for individuals and teams, and the local and national processes and strategies to promote optimum mental health and wellbeing, emotional intelligence, and improve resilience
procedures for patient and staff member satisfaction, concerns, and complaints
the governance structures used to improve care quality and national quality indicators
ethical, moral, and legal dilemmas that have the potential to arise in practice
the legal and ethical guidelines in the country of practice such as confidentiality, consent and the Mental Capacity Act, and their implications for practice
safeguarding policies including statutory requirements, accountability, codes of conduct, and actions to take
methods to empower patients taking into account health inequalities and seldom heard groups, the implications of the Mental Capacity Act, and how to advocate for patients when there is a legal duty to instruct an Independent Mental Capacity Advocate (IMCA)

Skills and ability to...

apply the principles of autonomous working to own practice and that of the wider team
apply leadership skills to your role and responsibilities, identify opportunities for change and develop case for change, and lead or support colleagues to deliver and implement service developments
utilise negotiation skills when engaging with colleagues and wider networks to achieve effective engagement and work towards shared goals
contribute to the appraisal of others and provide meaningful feedback, identify development needs and set achievable goals, and signpost or commission opportunities for continued professional development
review the skill-mix of the existing workforce and develop and/or commission education and training provision in line with policy to create a skilled workforce
identify stress and/or stressful situations and other mental health and wellbeing concerns for others, and take appropriate action to support individuals and teams
respond appropriately, in line with local policy and escalation procedures, to patient and staff member satisfaction, concerns, and complaints
identify, reflect upon, and respond to ethical, moral, and legal dilemmas within practice
ensure practice adheres to ethical and legal guidelines, and recognise situations where it is necessary to provide treatment without consent, ensure this is lawful, seeking appropriate support and advice for complex situations
ensure safeguarding is in place for staff and patients, taking the necessary action(s) where appropriate