E17: Professional behaviour and values

Staff understand how to conduct themselves in a professional manner at all times, in accordance with working guidelines, communicate effectively, and work collaboratively as a team.

Key: e = element | k = knowledge | s = skill

Knowledge and understanding of…

own abilities and developmental needs to deliver evidence-based care
career development opportunities and pathways, and sources of career support including annual appraisal, mentorship, and research support infrastructure
common barriers to effective professional communication and the different communication strategies and tools to improve communications with colleagues, patients, and stakeholders
the code(s) of professional conduct and duty of candour relevant to your profession and their application within practice
wider policy and how it guides professional practice, service improvement, and research
person-centred and values-based care based on the needs of the patient, and the guidelines to promote them, including the principles of equality and diversity
the importance of behaviour change and methods of implementing behaviour change interventions
clinical reasoning methods for undifferentiated and differentiated presentations, complex situations, and risk management - including the principles to be considered where required care deviates from standard practice guidelines
the theory of evidence-based practice, the role of applied health and social care research, and the methods of translation to improve practice and population health
the role of confidence as a crucial component in personal development and leadership skills at all levels
the roles and interplay between members of the multi-disciplinary, and wider team involved in the delivery of safe and effective care, your role within the team, and the potential for flexible working across professional boundaries
working in partnership with individuals, families, carers, and stakeholders
factors contributing to workplace stress and local and national processes and strategies to promote optimum mental health and wellbeing, emotional intelligence, and improved resilience
the principles of time-management, workload planning, and responsive personal prioritisation
the application of Data Protection (legal), and Patient confidentiality (ethics) in practice
a wide range of digital technologies to work collaboratively with others

Skills and ability to...

demonstrate critical self-reflection and identify developmental needs to advance strengths and address weaknesses in delivering evidence-based care
contribute to personal appraisal process, discussing career development with line manager, setting realistic and achievable goals and pursuing relevant development activities
articulate own opinions in a clear, evidenced manner, and communicate complex information effectively to support people in making decisions, plan care, or seek to make positive changes in service provision
practice in compliance with the code(s) of professional conduct and candour relevant to your profession, being responsible and accountable for your decisions, actions, and omissions
identify, interpret, and apply wider policy documents that guide professional practice, service improvement, and research
practice person-centred and values-based care to elicit the needs and aspirations of service users to support sensitive decision-making and care planning
assess readiness for, and implement interventions to facilitate, behaviour change
exercise professional expertise and judgement to inform ethical clinical decision making and complexity management within your scope of practice, ensuring the safety of patients, carers, and families
translate evidence into practice to improve service user outcomes, patient experience, and organisation culture
act as a role model making an identifiable contribution to service provision and improvement, encouraging, motivating, and influencing others with confidence
demonstrate understanding of your level of responsibility and autonomy and acknowledge limitations of own competence and professional scope of practice
build professional working relationships with colleagues to work effectively in the multi-disciplinary team, and work in partnership with individuals, families, carers, and stakeholders
identify stress and or stressful situations and other mental health concerns for self and identify coping mechanisms
be flexible in your approach to changing clinical situations, demonstrating skill in prioritising workload
identify when there is a requirement to breach confidentiality, when legal advice is required, and when to escalate to a senior clinician
demonstrate digital literacy, and act accordingly and appropriately within digital environments, for example in email and video conferencing